At Abdul Ghani Trading (abdulghanitrading.com), we are committed to providing our customers with the highest quality cosmetics, perfumes, toiletries and accessories. We want you to be completely satisfied with your purchase. However, due to the nature of the products we sell, we have strict guidelines in place to ensure the health, safety and hygiene of all our customers. Please read our return policy carefully before making a purchase.
01General return conditions
We accept returns for eligible items within 60 days of the delivery date. To be eligible for a return, the item must meet the following criteria:
- The product must be unopened, unused and in its original condition.
- All original packaging, factory seals, cellophane wrappers and tags must be fully intact and unbroken.
- You must provide the original receipt or proof of purchase.
02Non-returnable items (hygiene and safety policy)
For strict health, safety and hygiene reasons, we cannot accept returns or exchanges on any opened or used cosmetics, skincare, perfumes or toiletries. Because these items are applied directly to the skin, face or body, a compromised seal poses a severe risk of contamination and tampering. Once a product’s packaging or seal has been opened or altered, it is considered unsafe for resale and must be discarded. We strictly enforce this policy to guarantee that every customer receives 100% safe, authentic and sanitary products.
Additionally, the following items are non-returnable:
- Products marked as “Final Sale” or purchased during special clearance promotions.
- Gift cards.
- Personalised or custom-made accessories.
03Damaged, defective or incorrect items
We take great care in packing your orders. However, if you receive a product that is damaged during transit, defective or incorrect, please notify us immediately.
- Timeframe: you must contact us within 48 hours of receiving your delivery.
- Proof: please provide your order number and clear photographs of the damaged or incorrect item, as well as the shipping box.
- Resolution: upon verification, we will gladly arrange a replacement or issue a full refund for the affected items at no additional cost to you.
04How to start a return
To start a return, please follow these steps:
- Contact our customer service team at info@abdulghanitrading.com or +961 70 575 300 with your order number and the reason for the return.
- Wait for our team to review your request. If your return is tentatively approved, we will tell you how and where to send your package in Lebanon.
- Securely pack the items in their original packaging to prevent damage during transit.
Please note: customers are responsible for the return shipping costs unless the return is due to an error on our part (for example a damaged or incorrect item).
05Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please be aware that shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund total.
06Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an intact, unopened product for a different item, you will need to return the original item (following the rules above) and place a new order on our website.
07Contact us
If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to us.
- Email: info@abdulghanitrading.com
- Phone and WhatsApp: +961 70 575 300
- Location: Lebanon